CAU:

• Single Point of Contact (SPOC).
• First Level of Support.
• User Requests.
• Purchases Management.

ITO (IT Operations):

• Monitoring; Events Detection and Notification.
• Manual Checks.
• Backup Operation.
• Basic Admin.
• First level resolution, escalated and filtered incidents, related to systems supported.
• Segments.
• Systems
• Databases
• Networking and communications

Managed Security

• ISS (MSS/MPS).
• 1st Lev, ISS 2nd Lev.
• Basic Managed Firewall in High Availability
• VPN Management Service (point to point).
• Detection and Intrusion Service.
• Intrusion Protection Service.

E-Services Monitoring

• Sites and web transactions monitoring.
• Internet Services Functioning, from de user's point of view.
• Metrics Groups.